Every childcare centre must have a clear way of dealing with complaints from parents. That is why the complaints procedure must be included in the pedagogical and educational policy plan and be actively communicated to parents (for example by attaching it to the childcare agreement and displaying it clearly visibly at the childcare centre location).

In this format you will find a description of how you can handle complaints in your childcare centre. The text has been written in such a way that you can adopt it at the complaints procedure of your organisation. You are, of course, also free to amend the text if the complaints procedure works differently in your childcare centre.

The complaints procedure describes that complaints and remarks are recorded using the complaint registration form. You can find this form here.